Remote MikroTik & ISP Support
Remote support for MikroTik and ISP networks: router setup, PPPoE and hotspot with RADIUS, bandwidth control, OLT and fiber access, managed switching, media servers, and fault-finding, over a secure remote connection. Every change is backed up first, so nothing is left to chance.
- Backup before every change
- Remote sessions worldwide
- Fast response, often same day
- BackupSaved first
- PPPoE usersConnected
- QueuesApplied
- FirewallHardened
- OLT & ONUsOnline
- SwitchingVLANs set
- StatusFixed
What Can Be Handled
From a single router to a full ISP network, these are the jobs handled most often, and if yours isn't here, just ask.
Setup & configuration
New router setup, interfaces, IP addressing, DHCP, DNS, and cleaning up a configuration that grew messy over time.
PPPoE, hotspot & RADIUS
Customer accounts and profiles, hotspot login, RADIUS authentication and accounting, user limits, and fixing users who can't connect or keep getting disconnected.
Bandwidth & queues
Speed plans, simple and tree queues, fair sharing between users, and finding what is eating your bandwidth.
Firewall & security
NAT, port forwarding, blocking brute-force and scan attempts, and locking down a router that is open to the internet.
VPN, multi-WAN & routing
Site-to-site VPN, load balancing, failover between two connections, and routing that doesn't behave as expected.
Troubleshooting & upgrades
Drops, high latency, packet loss, high CPU, RouterOS upgrades, and backups you can restore from.
OLT & fiber access
OLT configuration, ONU provisioning, VLANs and service profiles, and getting subscribers online on a fiber network.
Managed switching
VLANs, trunks, link aggregation, loop prevention, and switches at your PoPs and cabinets that behave as they should.
Media servers & ISP services
Media and content servers for subscribers, local caching, DNS, and the other services an ISP runs on top of the network.
Monitoring & operations
Uptime and traffic monitoring, alerts, subscriber usage, and documentation that keeps a growing network manageable.
Not on the list? If it involves a MikroTik router or an ISP network, send it over to get an honest answer on whether it can be handled remotely.
How It Works
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1
Send a Message
Describe the problem and your router model on WhatsApp, and share a convenient time.
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2
Remote Session
You give temporary access. A backup is saved first, then the issue is diagnosed and fixed.
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3
Summary & Follow-up
A short note on what was wrong, what changed, and how to keep the network stable.
Your network, your control
Giving someone access to your network equipment is a big step. Here is how it stays safe.
- You create a temporary user with only the access needed.
- A backup comes first, so any change can be rolled back.
- Access ends when you delete that user after the session.
Good to have ready
Sharing these upfront saves time:
- The router model and RouterOS version, plus any OLT or switch models involved.
- Whether users are on PPPoE, hotspot, or both, and any RADIUS or billing system.
- A rough picture of the network: PoPs, uplinks, VLANs, and where the OLT and switches sit.
- The symptom and when it began, for example drops at peak hours.
Is it safe to give access to my router or equipment?
You create a temporary user with only the access needed, so your main password stays private. When the session ends, you delete that user and the access is gone.
Will my network go down during the work?
A backup is taken before anything is changed, so it can be rolled back if needed. For bigger changes, a quiet hour can be picked so users are not affected.
Which MikroTik devices are supported?
Send the model and RouterOS version on WhatsApp to get an honest answer on whether it can be handled remotely.
Does it cover RADIUS and billing systems?
RADIUS setup for PPPoE and hotspot authentication, accounting, and per-user limits is covered. For a specific billing system, send its name on WhatsApp to get an honest answer on whether it can be handled remotely.
How much does it cost?
It depends on the job. Send a short description on WhatsApp and a clear price is shared before any work starts.
Can you work on OLTs and switches, not just MikroTik?
Yes. OLT configuration, ONU provisioning, and managed switching with VLANs and trunks are covered alongside MikroTik. Send the model on WhatsApp to get an honest answer on whether it can be handled remotely.
Can you set up media servers for my ISP?
Yes. Media and content servers for subscribers can be set up and tuned alongside the network that serves them. Describe what you run on WhatsApp to get a clear answer.
Can you help if I'm new to MikroTik?
Yes. A new setup can be built step by step, with each part explained, so you understand what the router is doing and can manage it afterwards.
Can you fix a router configuration I inherited?
Yes, cleaning up a messy configuration is a common job. A backup is taken first, then the setup is reviewed and tidied without breaking what already works.
Guides You May Find Useful
Users complaining about the connection?
Send a message and get it looked at before more customers notice.