IT Help That Comes to Your Screen
TechAid provides secure remote IT support: troubleshooting, configuration, management, and ongoing technical assistance for people and businesses, wherever they are.
A Remote-First IT Support Service
TechAid helps people and businesses get their technology working without waiting for someone to visit. Everything happens over a secure remote connection, so a problem in one city can be fixed from another.
The work spans PCs and laptops, MikroTik and ISP networks, servers and office networks, wireless links, IT administration with IoT, and websites and online stores. Individuals come first, and the same care goes to small offices, ISPs, and online stores.
- Individuals Slow PCs and laptops, and everyday software problems
- Small offices Networks, servers, and ongoing IT administration
- ISPs and network operators MikroTik, PPPoE and RADIUS, fiber access, and wireless links
- Websites and online stores Built, sped up, migrated, and maintained
Hi, I'm Umair Maqsood
I run TechAid, helping people and businesses fix and manage their technology. Here is what that covers, and what I build and write along the way.
Hands-on with
- ISP and MikroTik networks: RouterOS, PPPoE and RADIUS, hotspot, and fiber access
- Wireless links: Ubiquiti, Cambium, and Mimosa radios
- PCs, servers, and websites: Windows PCs and laptops, office networks, IT administration, and online stores
What I build
What I write
- Insights: practical guides in plain language
- PCs, networks and servers, and MikroTik
- Wireless links, websites, and everyday IT upkeep
Support That Is Clear From the First Message
Good IT help is as much about how it is done as what is fixed. Here is what you can count on.
Clear price first
You hear the price before any work starts, so there are no surprises afterwards.
You stay in control
You approve the connection and watch every action on your own screen. Access ends the moment the session closes.
Honest advice
If a part needs replacing or something cannot be fixed remotely, you are told plainly.
A summary every time
Each session ends with a short, plain-language note on what was found and what changed.
Worldwide, often same day
Sessions run over a secure remote connection from anywhere, and replies usually come the same day.
One place for it all
PCs, networks, servers, wireless links, IT administration, and websites, handled by the same support.
Remote Help Across IT, Networks, and the Web
Pick the closest match, or message and get pointed to the right one.
PC & Laptop
Slow startups, viruses, crashes, and everyday software problems fixed over a secure remote session, with upgrade advice.
Learn moreMikroTik & ISP
Everything an ISP network needs: MikroTik routers, PPPoE and RADIUS, OLT and fiber access, managed switching, media servers, and bandwidth control.
Learn moreNetworks & Servers
Linux and Windows servers, NAS storage, Active Directory, and the network behind them, set up, secured, and maintained.
Learn moreWireless & Backhaul
PtP and PtMP wireless links planned, configured, and tuned for steady throughput on Ubiquiti, Cambium, and Mimosa radios.
Learn moreIT Administration
Ongoing updates, backups, monitoring, and security checks for your systems and connected IoT devices, kept running quietly.
Learn moreWeb & E-commerce
Websites and online stores built, sped up, migrated, and maintained, with payment and shipping integrations that just work.
Learn moreHow a Session Works
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1
Send a Message
Describe the problem on WhatsApp and share a convenient time, or start right away.
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2
Remote Session
You approve a secure remote connection. The issue is diagnosed and fixed while you watch.
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3
Summary & Follow-up
A short note on what was wrong, what changed, and how to avoid it next time.
Common Questions
Short answers to what people usually ask first.
How much does it cost?
It depends on the problem. Send a short description on WhatsApp and a clear price is shared before any work starts.
Can I watch what you are doing?
Yes. Everything happens on your own screen, so every action is visible to you, and access ends the moment the session closes.
Does anything need to be installed?
Just a small remote-support app, with guidance through the setup. It can be removed afterwards.
I'm not technical. Can I still use remote support?
Yes. The session is guided step by step and nothing needs to be understood in advance. You approve the connection, watch the fix, and get a short plain-language summary afterwards.
What if something cannot be fixed remotely?
You are told plainly. If a part needs replacing, or the problem is not something a remote session can solve, the advice says so and explains the next step.
Where can sessions happen?
Sessions run over a secure remote connection from anywhere, and replies usually come the same day.
Have something that needs fixing?
Send a message and get a clear price before any work starts.